Mid-market

Enough operating complexity to matter. Small enough to move.

We work with operators that have real systems, daily exception queues, and a senior owner who can approve a focused production change without a nine-month programme.

Strong fit

The work starts inside an operation.

Typically 80–1,500 people, with a real system of record and a number the operating team already watches.

  • SystemERP, TMS, EHR, claims, or another operating source of truth.
  • QueueRecurring exceptions where cash, service, or staff time waits.
  • OwnerA process owner with access to the people, data, and workflow.
  • AuthorityBudget for a focused Sprint this quarter.

You are likely ready when…

  • You can point to the queue and the people working it
  • The workflow already produces a measurable operating cost
  • A system owner can grant controlled access
  • The process owner can sign a baseline and target

This is not the right start when…

  • The request is simply “do something with AI”
  • There is no process owner or source system
  • The real need is leadership training or a centre of excellence
  • A proven product already solves the job cleanly
Working model

Senior ownership stays visible.

01

Buyer-hours owner

A named senior owns the metric and weekly evidence.

02

Controlled access

Data, systems, and responsibilities are explicit before build work.

03

Weekly evidence

Progress is shown against the agreed workflow, not a slide count.

04

Client-owned exit

Go-live includes the runbook, evidence, and operating ownership.

Name the workflow.

Tell us the queue, source system, and number. We will tell you whether it is a Sprint, an audit, a product you should buy, or a no.

Check the fit